Every call answered. Happier clients. A healthier practice.
Callum answers your clinic's phone, texts and chat after hours, captures every request for your team, and escalates what can't wait.
- Pricing on this page
- No annual contract · cancel any month
- Always discloses it's an AI
Give your clients what they've come to expect from their professional service providers.
They refill doctors' prescriptions by text, book haircuts from their couch at midnight, and see their own doctor's appointments on their phone. When they reach your practice's voicemail at 8:05 PM, existing clients get frustrated, and potential new clients call the next vet on the list. Callum closes that gap without you needing to hire additional staff.
Callum doesn't take anyone's job. It takes the 2 a.m. calls.
Your veterinarians keep every clinical decision. Your front desk keeps every client relationship — and starts each morning with a queue of captured requests and a fuller appointment schedule instead of a night of voicemails. Callum's job is bringing in the clients who would have called the next clinic at midnight. More clients. Not fewer people.
One assistant on the phone, in texts, and on your website. One knowledge base, one set of rules. What Callum says on a midnight call is exactly what it says in a lunchtime text.
At 2 PM or 2 AM
Voice, text and web chat. Clinic hours, driving directions, new-client questions and your practice's own policies answered from a knowledge base your team controls.
Books the routine, queues the rest
Appointment and refill requests land in a clean queue with everything your front desk needs, formatted to paste straight into the system you already run. No migration, no rip-and-replace.
Urgency goes to a human, fast
When a call matches Callum's baseline triage rules or those that your practice wrote and signed, Callum stops talking and starts connecting: on-call vet, emergency hospital, or your staff, with the full context attached.
Clients don't remember who was closed. They remember who answered.
Where Callum stands
Callum does not presume to replace a highly educated, trained, and licensed veterinarian.
No medical judgment. Ever.
Callum never diagnoses, never assesses a symptom, never recommends a dose. When a call sounds urgent, it flags and routes. The clinical call belongs to your vet.
Your vet writes the customized triage rules
Your practice writes the custom routing rules Nora follows and signs them. Underneath your custom rules sits a list of emergency words Callum always acts on — we maintain it, your clinic can add to it, and nobody can switch it off.
Honest by design
Nora introduces itself as an AI on every call and discloses recording. Every conversation, every action, every handoff sits in an audit log your team can read.
Controlled substances go to a human
Refill requests for scheduled drugs are detected and routed to your staff with zero automation. Some things a machine should simply not touch.
Service plans designed to pay for themselves many times over.
Every practice already knows the sound of a phone that rang out.
- Most callers who reach a voicemail hang up, and many of them simply call the next clinic on the list.
- The ones who reach somebody are the ones who book.
- When your line rings out, Callum picks the call up - on every plan - in your clinic's own words, from an assistant that knows your hours, your services and your prices, and it stays with the caller until it has what your team needs.
- Every request it takes is waiting in front of your team the moment you login.
- Nothing is diagnosed, nothing is promised, nothing is booked without an approved clinic human.
- Callum does not replace the person at your front desk - it picks up the calls that person cannot, while they are already on another.
- The free After Hours plan runs tonight, with no card and no contract.
- The first thing you will see is your own number: how many calls Callum answered, what they asked for, and how many were waiting for your team in the morning.
Most callers who reach voicemail leave no message (Invoca platform data, 2024; CallRail survey, 2025). Leads contacted within five minutes are many times more likely to be reached than at thirty (Lead Response Management Study, 2007; Harvard Business Review, 2011). Industry-wide studies, not veterinary ones, and not promises about your practice.
Every tier is month to month. No annual contract · cancel any month.
Designed for after-hours coverage, but not limited to those hours.
- Callum answers the phone so it never rings out — the hours nobody is at the desk, and the moments when everyone at the desk is already on a call
- help for your front desk, never instead of it
- Escalation and safety rules are identical to every paid tier, and are never capped.
- Conversations
- 20/month
- Voice calls
- not metered
- Voice minutes
- 20/month
- History
- 90 days
Everything in After Hours, around the clock — plus:
- every call answered
- request capture and routing
- the knowledge base your team edits
- record import from your PIMS
- Conversations
- 150/month
- Voice calls
- not metered
- Voice minutes
- 150/month
- History
- Unlimited
Full Book is about the months between visits; it is not built yet, and what is planned for it is on the roadmap.
Everything in Callum Front Desk, plus:
- Appointment reminders
- No-show rebooking
- Overnight Booking Queue
- Conversations
- 300/month
- Voice calls
- not metered
- Voice minutes
- 250/month
- Scheduled messages
- 300/month
- History
- Unlimited
Front Office is not built yet; what is planned for it is on the roadmap.
Everything in Callum Full Book, plus:
- Warm call transfer to staff, mid-call
- Connection to PIMS (subject to system adapter availability)
- Online scheduling
- Unlimited user accounts
- Conversations
- 450/month
- Voice calls
- not metered
- Voice minutes
- 400/month
- Scheduled messages
- 750/month
- History
- Unlimited
Safety is never a paid feature. Escalation, emergency routing, AI disclosure and fail-safe behavior are identical on every tier, including After Hours. Priced per location.
Callum is built to answer every call within your plan's allowances. It cannot guarantee against missed calls caused by third-party service outages or other faults outside our reasonable control.
Stop losing calls tonight.
Every after-hours call answered, every request captured for your team in the morning. The After Hours plan is free, with no card and no contract.
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